Pbc138 FAQ — answers to all your questions
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No. Each person is allowed only one account at pbc138. Creating multiple accounts violates our Terms & Conditions. If detected, both accounts will be permanently suspended and any remaining balance may be forfeited. Enjoy all our features with a single account.

KYC (Know Your Customer) is the identity verification process. To increase your withdrawal limit or withdraw large winnings, you will need to submit your NID card or passport along with a selfie. This ensures your account's security and helps prevent fraud. Completing KYC also speeds up the withdrawal process.

On the login page and click the "Forgot Password?" link. Enter the email address or mobile number used during registration. An OTP or reset link will be sent to you. Use it to set a new password. If neither your mobile nor email is working, contact the support team.

Yes. You can temporarily deactivate your account or enable Self-Exclusion from your account settings. To permanently close your account, submit a request to our support team. Please withdraw any remaining balance before closing your account.

pbc138 currently supports the following payment methods:

• Mobile Banking: bKash, Nagad, Rocket
• Bank Transfer: Selected Bangladeshi Banks
• Crypto: USDT (TRC20/ERC20)

The minimum deposit is ৳500. Deposits are generally credited to your account within 1–5 minutes.

Most withdrawals are processed within 15 minutes to 1 hour. For first-time withdrawals or larger amounts, KYC verification may extend this to up to 24 hours. Bank transfers can take 1–2 business days.

The minimum withdrawal amount is ৳500. The maximum daily withdrawal limit for regular members is ৳50,000. VIP members can withdraw higher amounts. Both limits increase as your KYC is completed and your VIP level goes up.

Wait 10–15 minutes first. If your balance still hasn't been credited, contact Live Chat support with a screenshot of the payment and the transaction ID. The support team will verify and credit your balance promptly. Make sure you sent the deposit to the correct payment number.

Yes. The funds will be sent directly to the mobile banking number linked to your account. Before withdrawing, make sure the number is correct and active. Once a transfer is sent to the designated number, it cannot be changed.

New to pbc138 Register and claim a welcome bonus on your very first deposit. The bonus amount and terms depend on the current promotion. To receive the bonus, make your first deposit within the specified time after registering and apply a promo code if one is required.

Wagering requirement means you must place a specified amount of bets before withdrawing bonus funds. For example, a 10x wagering requirement on a ৳1,000 bonus means you need to bet ৳10,000. This requirement can be met through Sports Betting or casino games. Terms vary by bonus — check the offers page for details.

Yes, the daily reload bonus is available once per day. Deposit within the designated time window each day and an extra 10% bonus will be credited to your account. This bonus also comes with wagering requirements. If you stay active and bet regularly, the daily bonus is well worth taking advantage of.

Cashback offers return a portion of your total losses over a set period — typically weekly. For example, if you lose ৳10,000 in a week, a 5% cashback means ৳500 back in your account. Cashback is usually credited automatically every Monday morning.

No, bonus funds cannot be withdrawn directly. You must first meet the wagering requirements, after which winnings earned from the bonus become withdrawable. However, some special offers may include a cash bonus that is directly withdrawable — this will be clearly stated in the offer's terms and conditions.

pbc138 offers a massive sports market:

• Cricket (IPL, BPL, International)
• Football (EPL, La Liga, Champions League)
• Tennis, Badminton, Volleyball
• E-Sports (CS:GO, Dota 2, PUBG)
• Live Casino, Slots, Card Games

Learn More Sports Betting View page.

Live betting, or in-play betting, lets you place bets on matches that are already in progress. Odds update in real time, and you can keep betting even after a match has kicked off. Just log in and head to the Live section to see all ongoing matches. Act fast — odds can change in an instant.

Once a bet is placed, it generally cannot be cancelled. However, a Cash Out option is available on select events, allowing you to partially or fully cash out while the bet is still active. The cash out amount depends on the current odds and the state of the match.

Yes, pbc138 supports multi-selection or accumulator bets. Add multiple matches or markets to build a parlay — the odds multiply together, meaning your potential payout can be significantly higher. Keep in mind that if even one selection loses, the entire bet is lost.

Go to Account Settings and look for the "Security" tab to find the 2FA option. You can set it up using your mobile number or Google Authenticator. Once enabled, you'll need to verify an additional code every time you log in. This protects your account from unauthorized access.

Change your password immediately and log out of all active sessions. Then notify the support team. We'll review your account activity and take the necessary action. Going forward, keep 2FA enabled and use a strong password to stay protected.

Yes. pbc138 uses SSL encryption to keep all data secure. We do not sell or share your personal information with third parties. Our Privacy Policy to learn more. Your account details, payment data, and betting history are kept completely confidential.

Always use the official website only. pbc138 will never ask for your password via SMS or email. Do not click on any unknown links. If anyone requests your password or OTP in the name of pbc138, it is a scam. If you are suspicious, contact our support immediately.

Download the pbc138 app directly from our App Page Available for download for both Android and iOS. Note that it may not be listed on the Google Play Store or Apple App Store — always download directly from the official site.

On your Android phone, go to Settings → Security and enable "Install from unknown sources." Then tap the downloaded APK file to install it. You can turn that option off again once the installation is complete. If you run into any issues, On the app page, View the detailed guide.

Yes, you can log in to both the app and the website using a single account. Your balance, betting history, and bonuses all stay synced. A deposit made on one will instantly reflect on the other.

When an update is available, you'll receive a notification the next time you open the app. Android users App Page You can download the latest APK and install it over the existing version. iOS users will receive updates via the App Store (when available). Using the latest version is safer and provides a better experience.